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SMG Group

A digital platform for the SMG Group of automotive dealerships around South Africa, for brands such as BMW, Mini, Jaguar, Land Rover, and Toyota.

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Challenge

To build a platform for all SMG Group’s dealerships, that enhances the customer’s and internal employees’ experience, across all digital channels. To access their stock management systems, take advantage of that information, and present it in a user friendly manner.

Solution

ThoughtFaqtory worked closely with SMG Cape Town and The SMG Group to give its workforce access to valuable and relevant information in real-time, using one platform across multiple UI channels. The solution has been taken further to allow the dealerships to communicate with their customers, manage their social media platforms, and allow them to sell products via an e-commerce platform.

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